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Marval Resources
  • What is ITIL? (Knowledge Article)

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  • Customer Service - What Do Customers Stress About (Infographic)

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  • Is it time to rethink your approach to Service Level Management? (White Paper)

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  • Emergency Services: Great Results in Challenging Conditions (Infographic)

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  • AXELOS Best Management Practice portfolio: common glossary of terms and definitions (Knowledge Article)

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  • Break down silos for a cohesive view of Governance, Risk and Compliance (Knowledge Article)

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  • Top 10 Tips for Achieving ISO/IEC 20000 Certification (Knowledge Article)

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  • Approaches to service transformation (Knowledge Article)

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  • Top 10 tips for using knowledge in your organisation (Knowledge Article)

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  • Selecting the Right Software Tool to Deliver Operational Excellence (Knowledge Article)

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  • How To Fail An IT Audit In 10 Steps (Infographic)

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  • What the Customer Really Wants (Knowledge Article)

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  • Tips for a successful Continual Service Improvement Implementation (Knowledge Article)

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  • Supplier Management - the Difficult Teenager of the ITIL Processes? (White Paper)

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  • The ITSM Iceberg Illusion (Infographic)

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  • 10 Simple Actions to Adopt to Improve Your Service (Knowledge Article)

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  • Developing a Change Back-out Plan (Knowledge Article)

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  • Why you need a formal change management approach (White Paper)

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  • Can your IT support team demonstrate their effectiveness and success? (White Paper)

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  • Critical Steps to GDPR Readiness (Infographic)

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  • 10 Benefits of Having a Collaborating Service Desk (Infographic)

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  • Improve the Employee Service Experience (Infographic)

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  • A Tale Of Two Cities (Infographic)

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  • IT Market Trends in CEE (Infographic)

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  • Managing The Customer’s Great Expectations In Retail Banking (eBook)

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  • Why ITSM Training is important (Infographic)

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  • A Checklist to Task Automation (Infographic)

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  • Healthcare IT: Trends, Challenges and Expectations (Infographic)

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  • ITSM: 10 Steps to Operational Excellence (Infographic)

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  • Global Partner Programme (Brochure)

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  • Global Education Survey Results (Infographic)

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  • Organisational Cybersecurity (Infographic)

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  • Working in a Service Team

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  • Presentation Skills

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  • Practical Problem Solving Tips

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  • Essential Management Skills

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  • Essential Leadership Skills and Qualities

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  • Effective Communication on the Service Desk

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  • Problem Management Overview

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  • Marval's Innovative Continual Service Improvement Approach

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  • Marval Release Management - The Political Process

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  • Managing Customer Expectations - The Ring Ring Conversation

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  • ISO/IEC 20000 Awareness Workshop

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  • ISO/IEC 20000 Audit - What to Expect

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  • Marval MSM (Brochure)

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Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

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    Case Studies

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