Marval is one of the longest serving ITSM software and services providers worldwide and a pioneer in the IT Service Management industry. Our award-winning platform, Marval MSM, is designed to help organisations reach critical business objectives related to information security, OPEX, knowledge management, customer loyalty and employee satisfaction, by providing engaging and memorable service experiences.

MAIN PURPOSE OF ROLE
To contribute to the successful delivery of the ASP.NET application in order to meet identified business needs. This will be achieved by the implementation of Software Enhancement Requests (SER’s) and fixing bugs that may be identified within the application, to agreed timescales and quality expectations. There is a strong emphasis on the successful candidates’ client side web programming, design and analysis skills. We also highly value database design and optimization skills along with a keen interest in application architecture.

DUTIES
Development of the web application, both client and server side.
Design and analysis of future enhancements to the application, including supplying technical feasibility assessments and work load estimates to Management.
Implementation of enhancements to existing features in the application
Implementation of new functionality in the application
Bug fixes in the application
Adherence to and review of existing coding practices in respect to current development guidelines.
Implement and maintain quality controls to ensure ongoing maintenance of a centralized coding source repository.

KNOWLEDGE & QUALIFICATIONS REQUIRED
Degree in a computer related subject or a minimum of 3 years’ commercial experience gained in full stack development using the following skills.
Python, ASP.NET Web Forms, C#, SQL Server, PHP/JavaScript ,CSS, Ajax

PERSONAL TRAITS
A genuine enthusiasm for programming is essential. Ideally the successful candidate will keep him/herself up to date with developments in their field in their own time and be able to contribute new ideas to the existing team. An effective team worker.

COMPANY OFFER
The opportunity to join a growing, progressive organization and influence the future of Marval
Excellent integrative environment with the opportunity to work closely with the UK development team
In depth training and induction programme to ensure seamless assimilation to Marval
An open and supportive working culture
Excellent training, development and career opportunities

Language: English / Swedish

Marval promotes equality of opportunity.
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A fantastic opportunity has arisen for a bilingual Application Support Analyst with responsibility for providing 1st class support to Marval’s UK & Dutch customers, resellers and internal Staff.

Based in the UK Service Desk, the person will be required to professionally and efficiently handle requests for UK and our Dutch customers, ensuring those requests are monitored & resolved within agreed Service and Operational Levels.

 

WORK ACTIVITIES / ROLE REQUIREMENTS

Provide technical application support to our UK and Dutch customers on the Marval Service Management software

Troubleshoot application faults to identify the root cause and help to resolve customer issues

Use problem management skills to identify and eradicate the root cause of issues

Provide application support via different channels: telephone, remote and occasionally on-site.

Help support Marval’s internal infrastructure.

Engage with customers in a professional manner to ensure good customer relations are maintained

Work within an SLA driven environment

Understand, document and escalate issues wherever necessary.

Help customers to get the best out of the software by enabling upgrades and installations and providing advice on configuration

Be comfortable using databases Manage your own workload to ensure customer requests are dealt with efficiently and that customers are provided with a great experience

Identify software bugs and document them in a way that enables the Development team to understand and deal with them.

Contribute to the knowledge database used internally and externally, for customers and partners.

Assist in testing new versions of Marval’s software applications

Set up and install equipment/software applications, fully test and leave in good working order for internal use and demonstration purposes.Work with cross-functional teams to improve service.

Carry out any other duties as may be requested from time to time

 

Due to the nature of the business, there may be a requirement to work shifts or/and out of hours cover.

This is not an exhaustive list, and will be subject to review on a regular basis, to meet the needs of the role.

 

PERSONAL ATTRIBUTES

Excellent spoken and written communication skills and a good standard of spoken and written English & Dutch.

Excellent multitasking skills

Ability to work alone and in a team.

Outgoing and enthusiastic personality with the desire to succeed and grow within the role.

Desire to build relationships and collaborative partnerships with clients

 

EXPERIENCE

2+ years in a similar role

Experience of ITSM applications desirable but not mandatory

ITIL certification desirable

 

Marval promotes equality of opportunity.
Follow our stories: #TeamMarval