Call us Today +44 (0)1536 711 999

Marval logo
Our History

I met Don Page in 1987 at Philips Research Laboratories in Eindhoven, Holland, where we both worked as systems and infrastructure architects. Soon Don and I discovered that we shared the same passion for improving service delivery and consistency, and started exploring ways to integrate effective processes into our jobs. We were practitioners before becoming a corporation.

By 1989, we were back in England and had moved to global roles at Philips Semiconductors. It was while working in this global production environment that a need to find a tool to underpin the teams of engineers and newly developed support processes was sought. After much research, Don and I concluded that there were no tools fit for purpose and decided to fill this void. Our company was born out of need for standardisation, increased consistency in service delivery and continual service improvement.

Marval was founded in 1989 in Southampton, Hampshire, and delivered a revolutionary approach to Service Management, bringing people before process and technology. We believed (and still do) that people are any organisation’s greatest asset – and great service is provided by great people, following great process and supported by great technology. As we realised that, in the future, enterprises would rely more and more on service management to maintain and nurture customer relationships, we developed the industry’s first people-centric platform for IT Service Management. Our ITSM solution, Marval MSM, is built upon the theory that Processes are enablers for People and Businesses embarking on their journey to Business Transformation.

Marval has been a market pioneer in its approach. The company’s influence to formalising and professionalising ITSM has been massive, including co-authoring four of the industry’s most popular standards:

- ITIL ® (Global ITSM good practice guidance)
- ISO/IEC 20000 (Global ITSM standard)
- BS 15000 (British ITSM Standard)
- Service Desk Institute Good Practice Guidance

In 1992, we relocated to Northamptonshire and started expanding our operations both in-country and internationally, keeping focus on our vision: To empower our customers to deliver operational excellence and a great customer experience. And that’s what we do, day by day, with our comprehensive portfolio of products and services designed around the modern organisation’s needs. And with our people, who are our greatest asset.

 

Greg Pritchett

 

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements