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Company Milestones

Key dates in Marval’s History

1989:  Marval is formed by ITSM pioneers Don Page and Greg Pritchett. Their strategy is to move from a reactive helpdesk model to a more proactive integrated ITSM approach. At this point in time there was no other ITSM software and only six helpdesk software products worldwide.

1993: Marval is awarded the DEC Systems integration product of the year.

1993: The first full re-engineering of the company’s software to a client server architecture to be able to run on PC, Unix systems and Apple Mac is commissioned.

1993: As a leading figure and advocate of good practice within the IT sector, Don Page, Marval’s CEO, is asked to co-author the IT Infrastructure Library (ITIL) framework which continues to evolve and be adopted by organisations throughout the world.

1994: New, updated, integrated IT Service Management software is launched which was built on the principles developed for the ITIL framework.

1995: The first office outside the UK is set up in the Netherlands – the most ITIL aware country in the world at the time, to deliver its software solutions.

1995: The British Standards Institute wants to create a formal standard based on ITIL principles; Don Page is approached to be one of the architects of the original PD0005 Guide to Service Management, the forerunner of BS15000 and subsequently ISO/IEC 20000.

1999: A Marval customer wins the prestigious itSMF project of the year award. Since then customers have won 30 ITSM awards worldwide.

1999: Having outgrown its offices at Holdenby House, Northamptonshire, Marval moves into its current premises in Northamptonshire, England, giving it the scope to expand to meet the demands of the business and its customers.

2000: Marval is involved in the creation of BS15000, the British standard for ITSM.

2000: A decision is taken to grow the Marval footprint internationally, mirroring the development of the itSMF as it set up new chapters worldwide. Authorised representation established in Australia, North America and Scandinavia.

2000: Marval CEO, Don Page, is presented with the itSMF Lifetime Achievement Award.

2001: To build on its holistic approach, Marval Training & Consultancy Ltd is established to focus on ITSM education.

2002: Marval is established in South Africa and Malta.

2005: Marval achieves BS15000 certification. In December, after a 14 month process, BS15000 was fast tracked to become ISO/IEC 20000; the first international standard specifically aimed at ITSM.

2005: A major technology and architectural review and refresh begins in 2005. Based on Microsoft.NET development technology, the focus of the MSM refresh is to provide an advanced, internationalised, cross platform solution that would operate across the Web, via desktops and through mobile devices.

2005: Marval is co-author of the syllabus for the world’s first MSc course in ITSM run by the University of Northampton.

2006: Marval becomes the first ITSM software vendor to be certified against ISO/IEC 20000

2007: Marval’s 100% web-based ITSM software solution is launched.

2009: Authorised representation established in the Baltics.

2011: MSM is certified as ITIL process compliant to Gold level by the Cabinet Office and Pink verified to 15 ITIL processes - the first ITSM software to achieve this.

2011: Marval implements its first Software as a Service (SaaS) deployment.

2013: Marval is listed as a G-Cloud iii supplier for its SaaS ITSM software solution.

2014: Marval MSM aligns to SDI Service Desk Certification Standard.

2015: Marval MSM v12, endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels.

2016: Marval MSM v14 launched - with revitalised looks, blistering performance and advanced functionality.

2016: Marval is awarded 'Best Overall Winner' by The ITSM Review in their Incident Management Group Test.

2017: Marval is re-certified to ISO/IEC 20000 standard for 12th consecutive year.

2017: Marval is listed as a G-Cloud 9 supplier for its SaaS ITSM software solution.

2018: Marval successfully passes its ISO/IEC 27001 audit – the international quality standard for information and data security.

2018: Marval MSM successfuly Pink Verify certified to 16 ITIL processes

2018: Marval is listed as a G-Cloud 10 supplier for its SaaS ITSM software solution.

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