Marval's integrated IT Service Management (ITSM) software solution, MSM has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for 15 Pink defined ITIL processes:
Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Asset & Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management
MSM has also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has been able to demonstrate against the strict criteria and assessments set out by the scheme that MSM is 100% compliant with 15 ITIL processes.
To achieve 'Gold' level compliance Marval has proven that the MSM solution has been deployed and used by its customers to automate the assessed processes in accordance with ITIL. 'Silver' level affirms that customers have been audited by AXELOS as having bought and deployed the software and are able to automate ITIL processes when required.
Marval's MSM has been accredited by the Service Desk Institute (SDI) as SDI Standard - Performance Results Report Compliant.
For organisations planning to achieve SDI's Service Desk Certification, a series of pre-configured reports from within Marval's IT service management software make it easy to produce the performance metrics reports required.
Providing easy, efficient and intuitive access to core service desk metrics will prove invaluable for all service desk operations; not just those taking part in SDI's Service Desk Certification programme.
IT Service Management (ITSM) innovator, Marval, has held the ISO/IEC 20000 certification since its introduction in 2005.
ISO/IEC 20000 is a formal, international standard (aligned with and underpinned by the ITIL good practice framework) that provides the industry with a benchmark that can be used for auditing and assessing internal and external suppliers across the supply chain and delivering opportunities for service support teams to develop a culture of continual service improvement.
Attaining and maintaining this standard enables Marval to demonstrate its excellence and prove adherence to good practice principles in the delivery and support of its IT services.
Our commitment to ISO/IEC 20000 ensures that not only do we deliver services to meet our customer requirements but also those of the business.