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Integrated Service Management Software

that will transform the quality

of your support services 

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MSM Self Service

secure access wherever users are,

whatever device they are on

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MSM will help you

standardise delivery of IT services and processes

Improve service delivery, Automate your processes, Improve customer experience, Support ITSM industry standards and so much more.

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Welcome to Marval

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.

No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.

Marval's ITSM portfolio includes:

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then we're the company to talk to.

Marval MSM - ITSM Software

Customer Case Studies

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ITIL 4 Support within Marval MSM


Following the launch of ITIL 4, Marval is transforming its service management software, Marval MSM, to fully align with the new best practice framework. Visitors to SITS19 which is being held  1-2 May, Excel, London can preview developments...


New and enhanced self-service


This is style underpinned by substance The latest update to MSM Self-Service has been designed to provide the modern experience that your users will love. MSM Self-Service has been configured to be more approachable for users without any prior...


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