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1989 - 2019

We're celebrating 30 years

of service management excellence 

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Integrated ITSM Software

standardise and optimise the way

you deliver IT and support services

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MSM will help you

standardise delivery of IT services and processes

Improve service delivery, Automate your processes, Improve customer experience, Support ITSM industry standards and more...

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Welcome to Marval

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.

No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.

Marval's ITSM portfolio includes:

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then we're the company to talk to.

Marval MSM IT Service Management Software (ITSM)

Customer Case Studies

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Celebrating our 30 Year Anniversary


Marval is continuing its celebrations for its landmark 30th anniversary with a series of staff activities. At a recent commemorative ‘brunch’ Marval’s chairman Greg Pritchett reflected on the company’s...


ProRail highly commended at PSMA (itSMF) Awards


Marval customer ProRail was highly commended in the ITIL Experience category of the Professional Service Management Awards (PSMA) organised by the itSMF UK. The award winners were announced at a Gala Dinner event on 18th November in London the first...


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