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Integrated ITSM Software

Standardise and optimise the way

you deliver IT and support services

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MSM Self Service

secure access wherever users are,

whatever device they are on

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MSM will help you

standardise delivery of IT services and processes

Improve service delivery, Automate your processes, Improve customer experience, Support ITSM industry standards and more...

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Welcome to Marval

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.

No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.

Marval's ITSM portfolio includes:

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then we're the company to talk to.

Marval MSM IT Service Management Software (ITSM)

Customer Case Studies

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Enhanced Mobile functionality in MSM v14.16


Developed using the .NET technology platform, innovative programming approaches have enabled Marval to continue to develop an intelligent solution that is not only ’superfast’ but with the flexibility to handle complex processes and high...


Marval MSM assists customers in their SDI service desk certification goals


Our IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Standard - Performance Results Report Compliant. For organisations planning to achieve SDI’s Service Desk Certification, MSM...


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