Marval

United Kingdom - July 2009: IT Service Management (ITSM) specialist, Marval Software Limited, has announced the release of MSM v11.5, its most advanced, fully web based, integrated ITSM software to date; to add to its product portfolio alongside the latest version of its popular client server solution with web functionality - MSM v7.

MSM v11.5 embodies the functionality and experience gained over Marval's 20 year history into a 100% web based solution, developed using the .NET technology platform. This allows Marval to deliver a zero footprint thin client solution to any browser enabled desktop; reducing the total cost of ownership and addressing the growing need for support staff and customers to be 'support enabled' wherever they are in the organisation.

Designed by the co-authors of ITIL® and ISO/IEC 20000, MSM v11.5 encompasses full support for these standards and best practice frameworks. ITSM processes supported as standard include: Incident Management and Request Fulfilment, Event Management, Service Level Management, Problem, Change, Release, Service Asset and Configuration Management, Supplier and Contract Management.

Developments within MSM v.11.5 include:

• Enhanced change control and release functionality
• Enhanced Service Asset and Configuration Management (CMDB)
• Updated interactive, dynamic graphical workflows
• Advanced 'drag and drop' scheduling and configuration building
• User configurable dashboards
• Extended web services and 3rd party product integration for customer self service

MSM v11.5 is available in an edition to meet an organisation's ITSM requirements; maturity and budget, from an entry level help desk / service desk solution to a fully featured, advanced, integrated ITSM solution for the enterprise. MSM v11.5 continues to protect customers' investment with a transparent and seamless upgrade path between editions.

Back to News

• Contact an advisor
• Email us
• Request a demonstration