Marval Gold Sponsors at itSMF Conference & Exhibition 2006, Stand P24
Date: 01 November 2006
The Marval Group will be exhibiting at the 2006 itSMF Conference and Exhibition to be held at the Hilton Birmingham Metropole 13th-15th November 2006.
Gold Sponsors for this year's event, Marval be demonstrating how organisations can;
"Manage IT Infrastructure and Business Services Faster, More Efficiently and More Cost Effectively"
As service professionals, it is our prime directive to deliver a stable and reliable service within our organisations. IT Service Management (ITSM) represents approximately 80% of IT spend, as such; the delivery of an accountable and cost effective service can no longer be treated as a luxury but as a survival strategy.
Integral to this strategy is development of people, introduction of formalised processes and implementation of technology - specifically Integrated IT Service Management software.
Marval Service Management (MSM) software ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. It has been implemented by organisations across many diverse sectors worldwide.
Strategic Benefits of MSM:
- Internal cost reduction and resource optimisation
- Increased IT infrastructure and service reliability
- Investment protection and risk reduction
- Encourages positive workplace behaviour
- Improved customer experience and communication
- Accountability/ Governance (ISO/IEC 20000, SOX etc)
In addition it provides:
- Increased visibility and appreciation of the IT service organisation
- Instant management information; dynamic in-built statistics, reporting and graphing
- Short implementation timeframes
- Business and customer-focused, automated, fully-integrated and process-driven solution that can be used throughout an organisation
MSM software is the only software specifically designed to
mirror and support ITIL and ISO/IEC 20000, incorporating best
practice ITSM functions as standard features with no hidden costs.
These include:-
- Service Desk
- SLA / OLA Management
- Incident & Problem Management
- Change & Task Management
- Asset & Configuration Management
- Availability & Resource Management
- Relationship Management
- Finance Management
- Contract & License Management
- Management Information & Reporting
- Automated Operations interface
- Known Error & Knowledge Base
- Stock Control Management
Supporting its holistic approach, Marval also offers a full portfolio of ITSM Consultancy and Training, combining the key elements of ITIL with operational experience, adding value at all levels of an organisation and providing best advice and guidance to match customers' needs.
Comprehensive selection of Service Management Education includes; ISEB Accredited Qualifications (ITIL Foundation and Manager's Certificate), HDI Qualification Courses and itSMF Certificate in ISO/IEC 20000 Service Management for Consultants.
Proven added-value courses, workshops and consultancy
services:
- Executive ITIL / ISO/IEC 20000 briefings
- ITSM Problem Analysis
- Strategic Management Workshops
- Organisational Road Mapping
- Service Improvement Planning
- Facilitated Process Workshops
- ITIL Implementation Planning
- ISO/IEC 20000 Readiness Assessments
- ISO/IEC 20000 Advice and Guidance
- Planning to achieve ISO/IEC 20000
- Problem Analysis and Solving Skills
Since its formation in the late 1980s, Marval has been committed to the ongoing development of ITSM software, consultancy and training, designed to improve quality of service, productivity, customer experience and reduce costs.
Based in Northamptonshire, England, Marval has become Europe's favourite, most innovative, pragmatic and experienced provider in the ITSM market:
- Acknowledged thought leaders, industry experts and practitioners
- Mature, well-established and proven award-winning Software
- Award winning service improvement projects
- Track record in delivering successful solutions around the world
As practitioners, co-authors of ITIL and ISO/IEC 20000 and an ISO/IEC 20000 accredited company, Marval understands what it takes to become a world-class service team.
+44 (0)1536 711999 
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