MSM v7.5 - Marval's new Client Server ITSM Software solution with ASP.NET customer web self service
Date: 05 March 2010
United Kingdom – March 2010: Marval Software Limited, has announced the release of MSM v7.5 the latest edition of its popular client server solution.
Designed by the co-authors of ITILŪ and ISO/IEC 20000, MSM v7.5 encompasses full support for these standards and best practice frameworks. ITSM processes supported as standard including: Incident Management and Request Fulfilment, Event Management, Service Level Management, Problem, Change, Release, Service Asset and Configuration Management, Supplier and Contract Management, Service Reporting.
New for MSM 7.5 is a rich set of WEB Services based APIs, built using ASP.NET, allowing the end user to integrate MSM with any number of 3rd party or home grown systems. This powerful interface provides a simple to use method for interrogating request data as well as providing sophisticated access to both request registration, update and query; CI and asset management.
Amongst the great new time saving features and process enhancements introduced in MSM v.7.5:
- New - Faster and easier transition between incidents, problems, known errors, changes and releases
- New - High speed and intelligent Web self service interface
- New - High speed and intelligent support staff self service interface
- New - High speed and intelligent asset management
- New - CI security level access and views
- New - Out of hours and major incident support extended to Operational Level Agreements
- New - 'Important Incident' function; similar to Major Incident function, but with a lower urgency allowing multiple incidents to be quickly recorded and closed in a single step
- New - CI security access controls and views
- Improved - electronic CAB approval facility enabling approval details to be opened on multiple desktops simultaneously
- Improved - Error Control Management - to simplify managing the flow of requests from the initial incident request to the final release request
- Improved - Extended active directory and e-directory support
- Improved - Software licensing support using command line utilities for bulk loading of licences
Marval is an ISO/IEC 20000 registered company, supporting internal and external customers to international standards.
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