Public ITSM Support Skills Education Courses Announced for 2009
Date: 18 December 2008
Marval Training & Consultancy is now taking bookings for its comprehensive range of 2009 IT Service Management courses and workshops.
In the current business climate it is very tempting to slash the training budget but this is the most important time of all to invest in worthwhile, valuable, measurable and relevant training.
Effective training helps your staff to deliver at the top of their game and to play their part in helping your organisation thrive during trying times. Training is a motivator, it can be inspirational and it will enhance, augment and refresh existing skill sets.
Marval's Training and Education ensures that delegates are able to return to work with a comprehensive list of new or refreshed ideas to implement in their workplace.
Don't miss out on your places!!
Key January 2009 Public Courses for you and your
team
UK course dates scheduled for January 2009 to be held at Marval's
Training Centre in Kettering, England are:
For managers, team leaders and supervisors:
Successful Service Desk Management
Sweep away your January gloom with Marval's 3-day course. NB. This
course is valuable and relevant for any manager team leader or
supervisor, not just Service Desk!
Course date: January 19-21
For all support teams staff:
The Effective Support Professional
Spruce up their skills and get them fired up for business in 2009
by booking them onto Marval's 2 day course for all support
professionals, no matter which team they sit in.
Course date: January 8-9
Service Level Agreements workshop
If your SLAs and OLAs aren't working as they should; or if you
don't have SLAs or OLAs at all - this is the course for you. In
these times, the delivery of services that are defined, measurable,
realistic and agreed with customers is more important than
ever.
Workshop date: January 12-13
For everyone - from CIO down:
Effective Communication Skills
Start the year the way you mean to continue it, with a 1-day
refresher course on the importance and impact of your communication
skills. Remember that the way we make people feel is the one thing
they will remember for ever. Attending Marval's course will remind
you of what is right, what is wrong and what you've forgotten.
Course date: January 26
For more details on these and other courses available
T: +44(0) 1536 714327
E: education@marval.co.uk
or register and download a full copy of Marval's Training and Consultancy Prospectus 2009.
+44 (0)1536 711999 
+44 (0)1536 712999 