MSM IT Service Management Software
With Marval's implementation process and procedures customers'
valuable staff resources don't have to be spent building and
tailoring the solution; it's all there, ready to be switched on.
From day one, your team will be productive, able to focus on
improving the service delivered to the business and its
Marval's Implementation procedures focus on customers' current
priorities, improving customer experience and communication,
consistent Best Practice approach, investment protection and
risk/internal cost reduction.
The project implementation approach from Marval include, a
detailed project plan defining activities and delivery milestones -
for both the customer and Marval
For example an implementation package may include:
- Pre-implementation scoping and classification workshops
- Prototype phase
- Operational and administration training phase
- User Acceptance Testing and go-live phases
MSM is the most advanced and easy-to-use integrated ITSM
software solution on the market today, expanding the scope of
service delivery far beyond the traditional reactive helpdesk. It
brings all the key component areas together in an integrated and
pro-active framework. A framework designed to assist your key
support processes and procedures.
MSM provides you with everything you need to deliver a quality
service to the business.