Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
MSM provides your customers (internal / external) with a
powerful web browser based (24/7) self-service tool, that frees up
your service desk staff from low impact calls; enabling valuable
support staff resources to concentrate and focus on major
incidents, business issues and improvements.
Marval customers use MSM to:
- Extend level of support to their customers around the
- Enable staff to concentrate their resources on providing
support for requests with a higher business impact
- Provide customers with a simple and easy way to register and
monitor the progress and close their own service requests
- Provide access to knowledge item searching including Known
Errors, FAQs, Knowledge packs and documentation
- Provide centralised high speed reporting