MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Web Self-Service

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MSM provides your customers (internal / external) with a powerful web browser based (24/7) self-service tool, that frees up your service desk staff from low impact calls; enabling valuable support staff resources to concentrate and focus on major incidents, business issues and improvements.

Marval customers use MSM to:

  • Extend level of support to their customers around the clock
  • Enable staff to concentrate their resources on providing support for requests with a higher business impact
  • Provide customers with a simple and easy way to register and monitor the progress and close their own service requests
  • Provide access to knowledge item searching including Known Errors, FAQs, Knowledge packs and documentation
  • Provide centralised high speed reporting