MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Service Measurement & Reporting

Image for Service Measurement & Reporting

Reporting and quality management information are two of MSM's most powerful, standard features with easy to use, real-time reporting and unique interactive graphs from any display screen.

Outputs are available in textual, statistical and graphical formats. A wide range of standard reports is included.

Marval customers use MSM to:

  • Demonstrate 'value for money'
  • Provide feedback to their customers
  • Report on conformance of agreed service levels