Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Service Measurement & Reporting
Reporting and quality management information are two of MSM's
most powerful, standard features with easy to use, real-time
reporting and unique interactive graphs from any display
Outputs are available in textual, statistical and graphical
formats. A wide range of standard reports is included.
Marval customers use MSM to:
- Demonstrate 'value for money'
- Provide feedback to their customers
- Report on conformance of agreed service levels