MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Service Asset & Configuration Management

Image for Service Asset & Configuration Management

MSM provides you with comprehensive facilities for managing your organisation's assets, inventory, configurations and related details. It is easy to use, auditable, configurable, and can be utilised by many different parts of your organisation and is indispensable in the support of corporate governance.

Marval customers use MSM for:

  • Standard asset, inventory and computer equipment tracking
  • Configuration management and building/plant service management
  • Maintaining configuration items, relationships and their dependencies
  • Health and safety checks and disaster recovery manifest
  • Inventory control and auditing
  • Software licence management and maintenance and warranty tracking
  • Service Reminders for warranty/contract expiry and renewal
  • ISO/IEC 20000, ISO/IEC 27001, SOX, COBIT, ETOMS, audit support and Corporate Governance

Note: Don't worry if you have already invested in an asset discovery tool. Marval provides an optional Asset Discovery Interface (ADI) that seamlessly integrates with a number of industry leading hardware and software inventory discovery and tracking tools.