Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Service Asset & Configuration Management
MSM provides you with comprehensive facilities for managing your
organisation's assets, inventory, configurations and related
details. It is easy to use, auditable, configurable, and can be
utilised by many different parts of your organisation and is
indispensable in the support of corporate governance.
Use MSM for:
- Standard asset, inventory and computer equipment tracking
- Configuration management and building/plant service
management
- Maintaining configuration items, relationships and their
dependencies
- Health and safety checks and disaster recovery manifest
- Inventory control and auditing
- Software licence management and maintenance and warranty
tracking
- Service Reminders for warranty/contract expiry and renewal
- ISO/IEC 20000, ISO/IEC 27001, SOX, COBIT, ETOMS, audit support
and Corporate Governance
Note: Don't worry if you have already invested in an asset
discovery tool. Marval provides an optional Asset Discovery
Interface (ADI) that seamlessly integrates with a number of
industry leading hardware and software inventory discovery and
tracking tools.