Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Release & Deployment Management
MSM Release and Deployment features ensure changes (e.g. to IT
services, software, hardware, members of staff) are organised,
scheduled and released into production with minimum risk and
Marval customers use MSM for:
- Easy to build release schedules and packages
- Fast access to change forward schedules and workloads
- Automatic CMDB update on a successful release
- Extensive reporting on a release success or failure