MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

IT Service Continuity Management

Any incident, no matter how small, can have a major impact on your business, its credibility, financial viability and customer confidence.

MSM provides a wide range of features to support your IT service continuity plan, helping you to ensure the business or organisation survives.

Marval customers use MSM for:

  • Maintaining contact details e.g. key personnel, partners and suppliers
  • Attaching business continuity and IT plans
  • Business impact prioritisation
  • Disaster recovery manifest reporting
  • Critical business services and recovery times
  • Configuration of standard builds
  • An up-to-date asset register with critical items highlighted