Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Financial Management
MSM provides extensive features for tracking, managing,
reporting and identifying costs within your support operation -
helping ensure you gain value for money from your IT
investment.
Use MSM to identify:
- Value for money
- Equipment costs and current valuations
- Investments in a specific vendor or service
- Overall maintenance charges
- Cost of handling customer requests
- Cost of service unavailability
- Value of deliverables by contractors
- Chargeback costs to departments
- Charges for routine service tasks
- Expected maintenance costs over the next 3 years
- Total cost of service