MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Financial Management

MSM provides extensive features for tracking, managing, reporting and identifying costs within your support operation - helping ensure you gain value for money from your IT investment.

Marval customers use MSM to identify:

  • Value for money
  • Equipment costs and current valuations
  • Investments in a specific vendor or service
  • Overall maintenance charges
  • Cost of handling customer requests
  • Cost of service unavailability
  • Value of deliverables by contractors
  • Chargeback costs to departments
  • Charges for routine service tasks
  • Expected maintenance costs over the next 3 years
  • Total cost of service