Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Email Integration
MSM's powerful email integration and notification functions
enable customer email requests to be automatically recorded and
communicated to the assigned support person or team - instantly
improving customer perception by 100%. Customers never complain
about being kept informed
Key features include:
- MSM automatically sends a receipted confirmation to the
required customer or distribution list
- The customer receives a unique reference number
- You decide the content of the message and at what stage the
customer receives it