MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Email Integration

MSM's powerful email integration and notification functions enable customer email requests to be automatically recorded and communicated to the assigned support person or team - instantly improving customer perception by 100%. Customers never complain about being kept informed

Key features include:

  • MSM automatically sends a receipted confirmation to the required customer or distribution list
  • The customer receives a unique reference number
  • You decide the content of the message and at what stage the customer receives it