Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
Change & Task Management
MSM's easy to use and auditable change and task management
features help you ensure changes to your service and technology
infrastructure are professionally managed, documented, tested,
planned and scheduled with minimal risk, impact and customer
inconvenience.
Use MSM to:
- Save time using MSM standard change templates for routine
activities (e.g. new starters, change details, back-out plans, cost
centres, project codes, workload estimates and change
approvals)
- Provide automatic email/SMS notifications and updates to ensure
changes are approved and completed on schedule
- Provide automatic email/SMS notifications and updates to
affected business users
- Automatically move changes onto the next stage and person, once
all approvals are complete
- Apply multi-stage approvals to more complex, high risk
changes
- Apply change freeze periods against critical business systems
and services
- Approve changes via the web or email
- Obtain instant access to change forward schedules and team
workloads
- Provide extensive reporting and performance analysis