MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Change & Task Management

MSM's easy to use and auditable change and task management features help you ensure changes to your service and technology infrastructure are professionally managed, documented, tested, planned and scheduled with minimal risk, impact and customer inconvenience.

Marval customers use MSM to:

  • Save time using MSM standard change templates for routine activities (e.g. new starters, change details, back-out plans, cost centres, project codes, workload estimates and change approvals)
  • Provide automatic email/SMS notifications and updates to ensure changes are approved and completed on schedule
  • Provide automatic email/SMS notifications and updates to affected business users
  • Automatically move changes onto the next stage and person, once all approvals are complete
  • Apply multi-stage approvals to more complex, high risk changes
  • Apply change freeze periods against critical business systems and services
  • Approve changes via the web or email
  • Obtain instant access to change forward schedules and team workloads
  • Provide extensive reporting and performance analysis