Designed by the co-authors of ITIL and ISO/IEC 20000, MSM
encompasses full support for these standards and best practice
frameworks, MSM will meet an organisation's current and future
needs, IT Service Management (ITSM) maturity and budget.
MSM provides you with everything you need for a totally
integrated ITSM, service desk or helpdesk software solution that
can be used by your whole organisation.
MSM helps to ensure you have enough people, equipment, computer
power, storage capacity and bandwidth to meet business needs.
Marval customers use MSM for:
- Initial recording, analysis and reporting of capacity
related issues and events (e.g. available disk space, poor network
- Raising a formal change request to resolve the capacity