MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Capacity Management

MSM helps to ensure you have enough people, equipment, computer power, storage capacity and bandwidth to meet business needs.

Marval customers use MSM for:

  • Initial recording, analysis and  reporting of capacity related issues and events (e.g. available disk space, poor network performance)
  • Raising a formal change request to resolve the capacity issue