MSM IT Service Management Software

Functionality & Process Support

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Availability Management & Outage Tracking

MSM provides for the setting of agreed availability targets and outage events during a specific period. Percentage unavailability, by date period, can then be analysed and reported upon by service, configuration item (e.g. server) and period.

Marval customers use MSM to:

  • Measure actual vs. planned availability and provide the means to monitor this at both a summary and detailed level
  • Track and report achievement against a Service Level Agreement target
  • Report on cost of outage (based on user-defined, cost per minute value)
  • Report by the user-definable, generic cause of the outage (e.g. maintenance, service)
  • Report on outage events by period