MSM IT Service Management Software
Client-Server or web-based - which version is right for you?
MSM v8+ - A client server solution with added web
functionality
or
MSM v12+ - A fully web based thin client solution
Marval Software has for more than 20 years been providing
Integrated IT Service Management Software solutions designed to
meet changing market requirements and reflect advances in
technology. As a result of this development Marval's product
portfolio has developed into two distinct solutions - MSM v8+ and
MSM v12+.
The product that is right for you will depend very much on how
you intend to deploy and use the product e.g. within a closed
intranet or through web browsers.
Below is a high level guide to MSM selection. To discuss in more
detail which solution is the right one for your organisation,
please contact us
E: info@Marval.co.uk
| Requirements |
MSM v8+ |
MSM v12+ |
| An architecture which allows product usage across many
locations with low bandwidth connectivity per agent |
No |
Yes |
| High request volume handling |
Yes |
Yes |
| Multi byte character support (Unicode) |
No |
Yes |
| Full ITIL Process Support |
Yes |
Yes |
| ISO/IEC 20000, ISO/IEC 27001, SOX, COBIT and ETOMS Support |
Yes |
Yes |
| 100% .NET Web based Solution |
No |
Yes |
| Client Server solution with complimentary WEB based
components |
Yes |
No |
| A solution with customer web self service access |
Yes |
Yes |
| Web Services API |
Yes |
Yes |
Product Options
Developed to meet current and future requirements, MSM offers a
real choice with products designed to meet an organisation's ITSM
maturity, budget and operational preference.
Your investment is protected with Marval's transparent and
seamless upgrade path.
MSM Client Server Solution (with web functionality) MSM
v8+
- MSM V8+ - A fully integrated standard edition
- MSM Essential v8+ - An entry level low cost service desk
/helpdesk edition
MSM 100% Web Based Solution MSM V12+
- MSM Essential v12+ - An entry level service desk /
helpdesk solution
- MSM Expert v12+ - A fully integrated IT service management
solution
- MSM Extreme v12+ - An advanced fully integrated IT service
management Solution