MSM ITSM Software

MSM Integrated ITSM software solution - supporting IT business services and growth

MSM software is an innovative, reliable, scalable and stable integrated ITSM solution that ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. MSM software is used for internal and external support and by providers of outsourced & managed services. 

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MSM ITSM Software

MSM - the perfect ITSM software solution for public and private organisations

MSM has been implemented by organisations across diverse sectors worldwide, including Automotive, Banking & Financial Services, Local & Central Government, Construction & Engineering, Education, Emergency Services, Healthcare, IT, Leisure, Publishing, Retail, Telecommunications, Transportation & Utilities.

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MSM ITSM Software

Global representation for MSM providing integrated ITSM solutions worldwide

Through a network of 'Authorised Global partners' - independent companies appointed by Marval Software Limited to distribute its products and services - Marval is able to provide ITSM software solutions and support customers globally.

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MSM ITSM Software

MSM - fully compatible with best practice guidelines & international standards

Designed by the co-authors of ITIL & ISO/IEC 20000, MSM encompasses full support for these standards & best practice frameworks & will meet an organisation's current & future needs, ITSM maturity and budget. MSM is certified under the PinkVERIFY 3.1 toolsets for compatibility against the maximum 15 ITIL processes.

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MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box

Valuable staff resources and time do not have to be spent tailoring or building an IT Service Management solution; it's all there, ready to be switched on.

From day one, your team is productive, focusing on improving the service delivered to the business and its customers.

MSM Helping you deliver a world class service to your customers:

  • Faster
  • More reliably
  • More efficiently
  • More cost effectively
  • With the evidence to prove it

MSM has been independently certified under the PinkVERIFY toolsets for compatibility against the maximum 15 ITIL processes.