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MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box

Valuable staff resources and time do not have to be spent tailoring or building an IT Service Management solution; it's all there, ready to be switched on.

From day one, your team is productive, focusing on improving the service delivered to the business and its customers.

MSM Helping you deliver a world class service to your customers:

  • Faster
  • More reliably
  • More efficiently
  • More cost effectively
  • With the evidence to prove it

MSM has been successfully certified as ITIL process compliant through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility against the maximum 15 ITIL processes.