ITSM Education
Senior Executive Briefing on ISO/IEC 20000
Marval's Senior Executive Briefing on ISO/IEC 20000 outlines how
achieving ISO/IEC 20000 accreditation provides your organisation
with the leverage to exploit its IT investment. The relationship
between the formal IT standard of ISO/IEC 20000 and best practice
guideline of ITIL® will be explained in a clear and pragmatic
manner.
The briefing is designed for senior business executives, senior
IT management, customers and business users of IT supported
services.
Topics covered in the workshop include how implementation and
maintenance of ITSM best practices will contribute to the delivery
of a world-class service to current and future customers, how
ISO/IEC 20000 supports Corporate Governance and accountability and
how an ISO/IEC 20000 certified organisation is a more competitive
organisation.
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details on Marval's Senior Executive Briefing on ISO/IEC 20000 and
other workshops available
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