ITSM Education
ITSM & ITIL Awareness
Marval's informative IT Service Management (ITSM) and ITIL®
awareness workshop presents a pragmatic view of what is involved to
ensure the successful implementation of ITSM best practice based on
ITIL, and outlines some of the key benefits of putting ITIL into
practice.
The workshop provides a clear explanation and overview
of ITSM:
- Why implement ITSM? Business and operational benefits
- The transition from reactive to proactive
- The key objectives of ITSM
- ITIL - the background, process relationships
and dependencies
- Potential problems that may be encountered
when implementing ITIL and strategies to overcome them
Request further
details Marval's ITSM and ITIL Awareness Workshop and other
workshops available
Or
Register and
download a full copy of Marval's ITSM Training and Consultancy
Prospectus here