ITSM Education

ITSM & Good Practice Awareness

Marval's informative IT Service Management (ITSM) and good practice awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM good practice and outlines some of the key benefits of adopting good practice

The workshop provides a clear explanation and overview of ITSM:

  • Why implement ITSM? Business and operational benefits
  • The transition from reactive to proactive
  • The key objectives of ITSM
  • Good practice - the background, process relationships and dependencies
  • Potential problems that may be encountered when implementing ITIL and strategies to overcome them

Request further details Marval's ITSM and Good Practice Awareness Workshop and other workshops available

Or

Register and download a full copy of Marval's ITSM Training and Consultancy Prospectus here