ITSM Education
Practical Service Level Management Workshop
Marval's Practical Service Level Management (SLM) Workshop
confirms the importance and value of SLM to your organisation. SLM
is responsible for proposing, negotiating, agreeing and maintaining
Service Level Agreements (SLAs) and the establishment and
maintenance of Operational Level Agreements (OLAs) and Underpinning
Contracts (UCs). Successful SLM drives the Continual Service
Improvement Programme and plays a key role in developing and
maintaining good work relationships between the organisation and IT
department.
As the workshop progresses, you will gain a clear understanding
of the steps, activities, key performance indicators and critical
success factors required to successfully implement and maintain
SLAs and OLAs in your organisation.
The 2 day workshop is ideal for; Service level managers, IT
service managers, service desk managers, team leaders and anyone
involved in development, implementation and on-going maintenance of
SLM.
Request further
details on Marval's Practical Service Level Management Workshop and
other workshops available
Or
Register and
download a full copy of Marval's ITSM Training and Consultancy
Prospectus