ITSM Education

Practical Service Level Management Workshop

Marval's Practical Service Level Management (SLM) Workshop confirms the importance and value of SLM to your organisation. SLM is responsible for proposing, negotiating, agreeing and maintaining Service Level Agreements (SLAs) and the establishment and maintenance of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). Successful SLM drives the Continual Service Improvement Programme and plays a key role in developing and maintaining good work relationships between the organisation and IT department.

As the workshop progresses, you will gain a clear understanding of the steps, activities, key performance indicators and critical success factors required to successfully implement and maintain SLAs and OLAs in your organisation.

The 2 day workshop is ideal for; Service level managers, IT service managers, service desk managers, team leaders and anyone involved in development, implementation and on-going maintenance of SLM.

Request further details on Marval's Practical Service Level Management Workshop and other workshops available