ITSM Education
Continual Service Improvement Workshop
Marval's Continual Service Improvement (CSI) workshop introduces
and explains the activities required for planning, implementation
and maintenance of CSI initiatives.
You will learn how to introduce a cultural shift to gain support
and ongoing commitment from your organisation and support staff.
You will consider the best sequence of activities for your
organisation and discuss realistic timescales, including
identification of key milestones and will learn about measuring,
analysing and communicating the results of your Service Improvement
activities.
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details on Marval's Continual Service Improvement Workshop and
other workshops available
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download a full copy of Marval's ITSM Training and Consultancy
Prospectus