ITSM Education

ITSM Service Desk Health Check

Marval's IT Service Management (ITSM) Service Desk Health Check has been designed to examine the maturity and quality of your Service Desk against ITIL® best practice guidelines. It will identify any gaps or areas for improvement with your current operation and make recommendations for improvements. It is based on the best practices recommended in ITIL and SDI standards together with our ITSM consultants' in depth, practical experience.

Benefits for your business

  • Development of strategies to meet business expectations and industry best practice requirements
  • Cost saving through the Service Desk working proactively and in alignment with business strategies and objectives

Request further details on Marval's Service Desk Health Check and other assessments available