Insights

FAQs

ITSM Consultancy & Education

Q: Can Marval develop courses that address my organisation's specific requirements?

A: Yes we can. All you need to do initially is contact Marval Training and Consultancy on +44 (0) 1536 714327 to discuss your requirements.

Q: Can Marval help me develop an IT Service Management education program for my department/team?

A: Yes. Marval's training and consultancy staff have plentiful experience in the design of suitable educational programw for diverse organisations.

Q: Can Marval help me with improving the attitude of my team towards their customers?

A: Yes. We deliver cultural re-orientation workshops that are carefully designed to engage attendees and help them change their mindset and approach to customers.

Q: I have a restriction on my team's travel and accommodation budget. Can you provide IT Service Management courses at my offices or do you only teach at your Training Centre?

A: Yes. All of our ITSM courses can be delivered wherever a customer wants them to be taught, subject to minimum delegate numbers.

Q: My biggest problem is interaction with other support teams. Can Marval help me to improve this?

A: Yes. Our cultural re-orientation workshops address the relationships between support teams. They are delivered by experienced facilitators who understand this issue.