Frequently Asked Questions
MSM Software Questions
All the most common questions about our integrated ITSM and service desk software are answered here
- Do Marval offer a subscription-based pricing model, such as Software As A Service?
- How long does it take to log a quick call, for example a 'password reset'?
- How many calls and assets can I store in MSM?
- I am an outsource IT service supplier, what are the benefits of my company using MSM software?
- I am just starting out and in the short-term, I only want to set up a Service Desk to look after my customers. Can I use the Marval tool just for this function?
- I am replacing my current help desk system, but I want to retain some of the information stored in it, for example: our customer details, classifications, priorities of some solutions, etc. How can you help with this?
- I currently use Crystal Reports with my current tool but it's really difficult to use and requires different reports for even a slight change. Does your tool allow this add-on reporting tool?
- I have HP OpenView for monitoring my network and disks, where all events go to several consoles. Can I import these into MSM easily?
- I have just purchased Microsoft SMS for collecting asset information. Can I import this data into MSM?
- I know to get my service working properly I need to implement Incident, Problem, Asset and Config, but I don't have the resources or cash to do it all at once. Can I implement them over time?
- Is MSM a web application?
- Is MSM ITILŪ compliant?
- Our biggest customer complaint is that we don't keep them informed. How can the Marval solution help?
- We are a Microsoft partner and make extensive use of Microsoft products throughout our business, why can't I simply use Microsoft Dynamics CRM to manage my IT Services rather than looking to a third-party product?
- You say Marval is an integrated product, but can I use it without the Asset module and buy it later?
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