Frequently Asked Questions

Software Questions

Q:

How long does it take to log a quick call, for example a 'password reset'?

A:

MSM provides a quick call function, which can record standard calls and major incident requests in around 5 to 10 seconds. How we achieve this is simple: you pre-configure how you want the call to be handled, and MSM simply takes over and logs it, while at the same time placing it into a 'closed state'. It also updates all the internal service clocks and classifications.

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