ITSM Consultancy
Marval Training and Consultancy provides you with a comprehensive range of consultancy services for IT Service Management (ITSM) to choose from. Utilise our consultants' knowledge, skills and understanding of ITSM to help your organisation achieve its goals and objectives.
Strategic Consultancy
Our senior consultants are industry experts with a wealth of experience in understanding and overcoming the challenges facing organisations working towards their goal of achieving service excellence.
Working with your senior management teams they will provide insights into the way forward for your organisation and assist you in the formulation of business strategies that encompass the use of Best Practices to help in the achievement of corporate objectives.
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Management Consultancy
Marval can assist you in the design and implementation of your service awareness campaigns, service improvement programmes, implementation of various aspects of ITSM Best Practice (e.g. ITILŪ) and also provide you with advice on the MSM software toolset that supports these practices.
Our consultants will facilitate and lead activities that include scoping and process development, project management, best practice advice and guidance, organisational 'health checks' and ISO/IEC 20000 pre-audit assistance.
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ITIL Best Practice Consultancy
Marval's ITIL consultancy includes development of service strategy, assessment, implementation, management and continual service improvement, drawing on the considerable experience and knowledge of our team of consultants as co-authors of ITIL.
Our consultants provide a pragmatic, well-structured service focused on achieving results and will prepare you for the implementation and adoption of ITSM Best Practice principles within your organisation following the ITIL v3 service management lifecycle.
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ISO/IEC 20000 Consultancy
ISO/IEC 20000 is the first formal international standard for ITSM. It is rapidly being accepted as the definitive benchmark of effective ITSM quality processes. ISO/IEC 20000 promotes an integrated best practice process approach to service management while defining a set of prescriptive controls against which an IT organisation can be assessed.
Marval's ISO/IEC 20000 consultancy offers realistic and practical advice and guidance based on our knowledge and expertise as co-authors of the standard, as active participants in the ISO accreditation programme and an ISO/IEC 20000 certified organization.
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Service Desk Certification Consultancy
For many of your customers the Service Desk is their only window into IT. Undergoing and attaining SDI Service Desk Certification (SDC) allows you to demonstrate and prove your Service Desk's professionalism and dedication to service quality and excellence.
Marval are co-authors of the SDI Standards for SDC and have in-depth knowledge of the SDC programme. We will guide and support you through your preparation for the SDC Assessment and Audit phases.
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