MSM Web Self-service
Your customers' self-service solution
MSM provides your customers (internal / external) with a powerful web browser based (24/7) self-service tool, that frees up your service desk staff from low impact calls; enabling valuable support staff resources to concentrate and focus on major incidents, business issues and improvements.
Use MSM to:
- Extend your level of support to customers around the clock
- Enable your staff to concentrate their resources on providing support for requests with a higher business impact
- Provide customers with a simple and easy way to register and monitor the progress of their own service requests
- Enable customers to complete online customer surveys and close their own requests
- Provide simple access to knowledge searching including MSM Known Errors, FAQs, Knowledge packs and documentation
- Provide centralised high speed reporting
+44 (0)1536 711999 
+44 (0)1536 712999 