MSM Service Reporting
Quality management information
Reporting is one of MSM's most powerful standard features.
Our customers use MSM to:
- Demonstrate value for money
- Provide feedback to customers
- Report on conformance of agreed service levels
- Identify organisational bottle-necks
Key features include:
- Easy to use and real-time reporting
- Amazing interactive graphs from any display screen
- Instant output to a spreadsheet
- Extensive filtering on any item
- Line, bar and pie graphs
- Summary and Top 10 by anything reports
- Can be run in batch mode for overnight processing
- Reporting via the web from anywhere
- Wide range of standard reports included
- Outputs in textual, statistical and graphical outputs
Sample reports include:
Click image to enlarge
- Daily/weekly monthly call statistics
- Extensive trend analysis
- Staff workload and performance
- Customer satisfaction analysis
- Third party response tracking
- Elapsed/spent/occurred analysis
- Service level breach statistics
- Textual and statistical output
- Detailed audit histories
- Task schedules and estimates
- Top 10 problem areas
- Outstanding change requests
- Who logged/solved/fixed etc.
- Report by location/group/project etc.
- ISO/IEC 20000/ISO9000 support data
- Staff time spent analysis
- Request for change analysis
- Analysis by hardware and software assets
- User defined reporting/formatter
- ODBC support spreadsheet output/access
- Software licences
- Contract & warranty renewals
- Extensive image map reporting available via the web by just 'clicking'
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