MSM Change & Service Request Management

The framework for efficient and cost effective change and task management

Change and Task management has become increasingly important as the rate of adoption of new technology increases. The change management process is focused less on the tools used to make the actual change and more on the management of the change and its impact to the business environment.

MSM's Change and Task Management capabilities provide an extensive framework for the proposal, acceptance, scheduling, approval, review, and co-ordination of changes and tasks. Dynamic management display screens give you an instant view of current and planned changes along with the assigned staff workloads.

Our clients use MSM to:

• Reduce outages and downtime resulting from better planned changes
• Electronically manage changes throughout their complete life-cycle
• Ensure that changes are adequately planned by requiring lead time and approvals
• Clearly identify business impact/risk and associated costs
• Ensures routine changes are executed without missing critical steps using user defined workflow
• Allow electronic approval and review to reduce administrative paper work
• Provide automatic notifications to ensure changes are approved and completed on schedule.