MSM Key Features and Benefits

MSM Features at a glance

• Integrated CMDB, Incident, Problem, Change, Service Request, SLM, Knowledge
• Web self-service for customers
• User definable access controls and views
• Fully-automated email integration and communication
• Fast, flexible, easy to configure, use and deploy (quick call <6 seconds)
• Fantastic reporting and problem analysis
• Minimal administration required (<1hr per week)
• Upgrades to new versions painless
• ITIL 3 and ISO/IEC 20000 enabled 

  ... and so much more

MSM Strategic Benefits

• Internal cost reduction and resource optimisation
• Increased IT infrastructure and service reliability
• Investment protection and risk reduction
• Encourages positive workplace behaviour and investment
• Improved customer experience and communication
• Can be used in all parts of the business
• Exceptional value for money, fast realisation of ROI and there are no "hidden costs"
• Provides instant, improved customer communication, confidence and satisfaction
• Makes a direct contribution to the "bottom line"

...and so much more