Marval's Integrated Service Management Software Solution

MSM - a new level and experience in ITSM software

Marval Service Management (MSM) ITIL 3 and ISO/IEC 20000 enabled software is the professional's choice for delivering a great service. It is the only integrated software specifically designed to industry best practice and standards (ITIL and ISO/IEC 20000 processes). The tools are business and customer focused, providing an automated, process-driven and integrated solution that can be used throughout an organisation and by the customers it supports. MSM is suitable for any size of organisation and is used for internal and external support and by providers of outsourced and managed services. It ensures increased IT infrastructure and service reliability and Accountability/Governance (ISO/IEC 20000, SOX etc).

MSM provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL-compatible solution out-of-the-box.

Valuable staff resources and time do not have to be spent tailoring or building a solution; it's all there, ready to be switched on. From day one, your team is productive, focusing on improving the service delivered to the business and its customers. The entry-level system can be fully operational within a day.