Customer Quotes

"The Marval suite of products has assisted the BT Managed Service Centre in streamlining our business processes and allowed us to review business information and make informed decisions based on facts.  It has assisted us in delivering consistent service improvement, so much so that we plan to extend our use of the product across more of the BT landscape. 

In short - Marval helped us make it easy to consistently deliver service excellence across the board - our customers know the difference and so do we".

John Davis
Service Assurance Consultant
BT Managed Services Centre

"Most systems are very similar but the good system is the one that has a strong and flexible team behind it that is ready to react to the customer's changing needs, quickly and efficiently. Marval has!"

Chris Stavrinides
Customer Services Manager
IT Service Delivery
Oxford University Press

"What sets Marval apart is its customer focus groups and the product enhancements that arise. I requested that SLAs could be Trust based and in the next service release this was incorporated. This is not the usual faceless corporation one often faces in IT"

Michael Reid, Sussex HIS