Client Server or Web Based - Which Version of MSM is Right For You?
Which version of MSM should you choose?
MSM v7+ - A client server solution with
added web functionality
or
MSM v11+ - A fully web based thin client
solution
Marval Software has over the past 20 years been providing Integrated IT Service Management Software solutions designed to meet changing market requirements and reflect advances in technology. As a result of this development Marval's product portfolio has developed into two distinct solutions - MSM v7+ and MSM v11+.
The product that is right for you will depend very much on how you intend to deploy and use the product eg within a closed intranet or through web browsers.
Below is a high level guide to MSM selection. To discuss in more detail which solution is the right one for your organisation, please contact us
T: +44 (0) 1536 711999 E: info@marval.co.uk
| REQUIREMENTS | MSM v7+ | MSM v11+ |
| An architecture which allows product usage across many locations with low bandwidth connectivity | NO |
YES |
| High request volume handling per agent |
YES |
YES |
| Multi byte character support (Unicode) | NO |
YES |
| Full ITIL Process Support |
YES |
YES |
| ISO/IEC 20000, ISO/IEC 27001, SOX, COBIT and ETOMS Support |
YES |
YES |
| 100% .NET Web based Solution | NO |
YES |
| Client Server solution with complimentary WEB based components |
YES |
NO |
| A solution with customer web self service access |
YES |
YES |
| Web Services API |
YES |
YES |
+44 (0)1536 711999 
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