MSM Availability Planning and Outage Tracking
MSM provides for the setting of agreed availability targets and outage events during a specific period. Percentage unavailability, by date period, can then be analysed and reported upon by service, configuration item (e.g. server) and period.
Use MSM to:
- Measure actual vs. planned availability and provide the means to monitor this at both a summary and detailed level
- Track and report achievement against a Service Level Agreement (SLA) target
- Report on cost of outage (based on user-defined, cost per minute value)
- Report by the user-definable, generic cause of the outage (e.g. maintenance, service)
- Report on outage events by period
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