ITSM Accredited Training
Marval offers a valuable selection of service management education based on best practice and current standards, leading to industry-recognised qualifications
ITILŪ v3 Foundation Certificate in IT Service Management
The ITILŪ v3 Foundation course provides delegates with an overview of the IT Service Management (ITSM) Lifecycle and its supporting processes, functions and roles. The course will enable delegates to understand how an integrated ITSM framework can be adopted and adapted within their own organisations.
All of the ITIL v2 processes are contained within v3, with a greater emphasis on how to demonstrate value to the business. The course prepares students for the Foundation Certificate in ITSM examination, which takes place on the last day of the course.
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ITIL v2 - v3 Manager's Bridging Course
This qualification course addresses the gap between the ITIL v1 or v2 Service Manager's Certificate in ITSM and the ITIL Expert certification in ITSM. It addresses the subject areas of all five Lifecycle stages which are new to v3 and existing subject areas of v2 which have undergone significant change in v3.
The morning of the fourth day is focused on exam preparation prior to sitting the exam.
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ISO/IEC 20000 Foundation Certificate
This accredited course is designed to provide delegates with a good understanding of Quality Management within the context of ISO/IEC 20000, the International Standard for ITSM and to prepare delegates for the industry-recognised exam - the ISO/IEC 20000 Foundation Certificate.
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ISO/IEC 20000 Consultant's Certificate
An informative course delivered by our itSMF accredited tutors, all of whom have a wealth of current, relevant and practical experience. This course is designed to enable delegates to advise or consult an organisation looking to achieve ISO/IEC 20000 certification.
After attending this course delegates will be able to show their understanding of all ISO/IEC 20000 principles and terminology and of the preparation needed for an organisation to become accredited.
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