ITIL and ISO/IEC 20000 Briefings

ITSM and ITIL Awareness

 
This informative day presents a no-nonsense view of what is involved in delivering a successful implementation of IT Service Management (ITSM) best practice based on ITIL. You are provided with a clear explanation and overview of ITSM and questions such as 'Why implement ITSM?'  are addressed.

The briefing also addresses the key objectives, the business and operational benefits and explains the background to ITIL. Potential problems that may be encountered when implementing ITIL and strategies to overcome them are also discussed.

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Register and download a full copy of Marval's Training and Consultancy Prospectus 2009 here

Senior Executive Briefing on ITIL and ISO/IEC 20000

The briefing is facilitated by one of Marval's internationally recognised consultants and practitioners and outlines how utilising ITIL and ISO/IEC 20000 gives your organisation leverage to exploit its IT investment.

The briefing format is designed to encourage discussion and debate about ITIL best practice and how it can contribute both towards the continued success of your organisation and in support of ongoing service improvements. The briefing explains clearly and pragmatically the relationship between ITIL and the formal IT standard of ISO/IEC 20000.

Click here to request further details on this and other courses available

Or

Register and download a full copy of Marval's Training and Consultancy Prospectus 2009 here

Senior Executive Briefing on ITIL

During this briefing we present a practical view of the requirements and activities needed for the successful adoption of ITIL, the worldwide best practice guidance in IT infrastructure management and the underpinning guidance for the worldwide ISO standard (ISO/IEC 20000).

The briefing is designed to encourage discussion and debate about ITIL and how it can contribute both towards the continued success of your organisation and in support of ongoing service improvements. The briefing explains clearly and pragmatically what ITIL can do for the IT organisation, and how utilising ITIL best practice gives your organisation leverage to exploit its IT investment.

Click here to request further details on this and other courses available

Or

Register and download a full copy of Marval's Training and Consultancy Prospectus 2009 here