About Us

Customer Awards

A goal of Marval is to assist all its customers in delivering a world class service.

We are proud that this vision has been adopted by our customers who continue to stretch the boundaries of delivering quality service and support.  Achievements that have been recognised by an unprecedented level of success in major industry awards for Marval customers:

  • 1177 Vårdguiden
    Swedish Service Desk Forum Service Desk Manager of the Year 2015
  • Netology
    SMEXA (itSMF South Africa) Project of the Year 2014
  • Marval
    itSMF UK Innovation of the Year 2014 finalist
  • City of Ottawa
    Pink Elephant, ITIL Project of the Year 2014 finalist
  • Marval
    SDI Best Vendor Award 2013 finalist
  • Air Canada Jazz
    Pink Elephant, Case Study Winner of the Year 2013
  • Land Registry
    itSMF UK Service Management Team of the Year 2012
  • Stockport Metropolitan Borough Council
    itSMF UK Service Innovation of the Year 2012
  • IMPERIAL Online
    itSMF SA Project of the Year Award 2012 
  • Avios   
    SDI IT Service Excellence Small Team of The Year 2012 finalist
  • Air Canada Jazz
    Pink Elephant, ITIL Project of the Year 2012 finalist 
  • DGC
    IBC/EuroForum Service Desk Manager of the Year 2011
  • Swedish Parliament
    IBC/EuroForum Service Desk Co-workers of the Year 2011
  • Axstores
    itSMF ITSM Project of the Year 2011
  • London Fire Brigade
    SDI's IT Service Week Top Service Desk 2010
  • Swedish Red Cross
    IBC/EuroForum Service Desk Manager of the Year 2010
  • DGC
    IBC/EuroForum Service Desk of the Year 2010
  • Swedish Red Cross
    Swedish itSMF ITSM Project of the Year 2010
  • Åhléns
    Swedish itSMF ITSM Project of the Year 2010 finalist
  • DGC
    IBC/EuroForum Swedish Service Desk of the Year 2009
  • QBranch
    IBC/EuroForum Swedish Service Desk Manager of the Year 2009
  • European Central Bank
    itSMF Project of the Year 2008
  • University of Northampton
    itSMF Innovation of the Year 2008
  • Allied Irish Bank
    itSMF Project of the Year 2008 finalist
  • Allied Irish Bank
    Irish Inspired IT Project of the Year 2008
  • Marval
    SDI IT Service and  Support Technology Supplier of the Year 2008 finalist
  • University College Kalmar
    IBC/EuroForum Swedish Service Desk Manager of the Year 2008
  • QBranch
    IBC/EuroForum Swedish Service Desk Manager of the Year 2007
  • Marval/Sussex HIS
    HDI Best Business Use of Support Technology Award 2007
  • BT Managed Services Centre, Northern Ireland
    itSMF Project of the Year 2006
  • The Scout Association
    HDI Special Innovation Award 2006
  • Rusta
    IBC/EuroForum Swedish Help Desk Manager of the Year Award 2006
  • The Scout Association
    Winner itSMF 'Innovation Of The Year' 2005
  • GAM (Global Asset Management)
    itSMF Service Management Champion of the Year 2005
  • AirMiles
    HDI Outstanding Support Person of The Year 2005 finalist
  • Marval/Air Miles
    HDI - Best Business Use of Support Technology 2005 finalist
  • Imperial College London
    itSMF Service Management Improvement Project of the Year 2004 finalist
  • Oxford University Press
    itSMF Service Management Improvement Project of the Year 2003
  • London Underground
    itSMF Service Management Improvement Project of the Year 2003 finalist
  • British Airways (Air Miles)
    itSMF Service Manager of the Year 2002
  • Pink Roccade Foods
    European Service Management Project of the Year 2002
  • Marval MSM Software
    itSMF Service Innovation of the Year 2002 finalist
  • EMI
    European Service Supplier of the Year 2002
  • Irish Electricity Board
    Service Management Improvement Project of the Year 2001
  • Commit information Systems
    Service Management Project of the Year 2000 (Europe)
  • BSI
    British Standards Innovation of the Year 2000
  • Elsevier Science
    Service Management improvement Project of the Year 1999