Marval celebrating 25 years delivering service excellence and
2014 sees Marval celebrating 25 years of developing and
implementing fully integrated IT Service Management (ITSM)
solutions that have been adopted by both private and public
organisations worldwide to ensure increased productivity and
adaptability in service provision to maintain a reliable IT and
Marval's approach to service management combines people, process
and technology that all play an integral part in helping
organisations achieve successful business outcomes and demonstrate
the true value of IT to the business.
Marval is committed to the on-going development of integrated
ITSM software, consultancy and education - ITSM solutions and IT
strategies aligned with organisational strategies. It is a
single-source supplier for all ITSM needs, designed to improve IT
support service quality, increase efficiency, productivity and
customer satisfaction, reduce costs and enhance the user and
MSM - Marval's high speed, 100% web-based, integrated
software solution is underpinned by and fully supports ITSM
good practice and standards and governance including: ITIL, ISO/IEC
20000, ISO/IEC 27001, SOX and COBIT. It is endorsed as ITIL process
compliant to gold level, under the Cabinet office ITIL software
scheme and Pink Verified to the maximum 15 ITIL processes.
MSM has been designed to suit current and future customer needs,
offering multiple deployment options; on-premise, customer-hosted
or Marval-hosted SaaS / hybrid deployment solutions. A versatile,
adaptable scalable solution, MSM can be easily deployed
to any part of the organisation requiring service and support,
from IT to Human Resources from facilities to project
Key dates in Marval's History
1989: Marval was formed by ITSM pioneers Don
Page and Greg Pritchett. Their strategy was to move from a reactive
helpdesk model to a more proactive integrated ITSM approach. At
this point in time there was no other ITSM software and only six
helpdesk software products worldwide.
1993: Marval was awarded the DEC Systems
integration product of the year.
1993: Organisations' adoption of more and more
desktop PCs meant that Marval products had to move from its then
operating platform (VAX VMS). The first full re-engineering of the
company's software to a client server architecture to be able to
run on PC, Unix systems and Apple Mac was commissioned.
1993: As a leading figure and advocate of good
practice within the IT sector, Don Page, Marval's CEO was asked to
co-author the IT Infrastructure Library (ITIL) framework which
continues to evolve and be adopted by organisations throughout the
1994: New, updated, integrated IT Service
Management software was launched which was built on the principles
developed for the ITIL framework.
1995: The first office outside the UK was
set up in the Netherlands - the most ITIL aware country in the
world at the time, to deliver its software solutions.
1995: The British Standards Institute wanted to
create a formal standard based on ITIL principles; again Don Page
was approached to be one of the architects of the original PD0005
Guide to Service Management, the forerunner of BS15000 and
1999: A Marval customer wins the prestigious
itSMF project of the year award. Since then customers have won 30
ITSM awards worldwide.
1999: Having outgrown its offices at Holdenby
House, Northamptonshire, Marval moved into its current premises
near Kettering, Northamptonshire, UK, giving it the scope
to expand to meet the demands of the business and its
2000: Marval was involved in the creation of
BS15000, the British standard for ITSM.
2000: A decision was taken to grow the Marval
footprint internationally, mirroring the development of the itSMF
as it set up new chapters worldwide. Authorised representation
established in Australia, North America and Scandinavia.
2000: Marval CEO, Don Page, was presented with
the itSMF Lifetime Achievement Award.
2001: To build on its holistic approach, Marval
Training & Consultancy Ltd was established to focus on ITSM
2002: Marval established in South Africa and
2005: Marval achieves BS15000 certification. In
December, after a 14 month process, BS15000 was fast tracked to
ISO/IEC 20000; the first international standard specifically aimed
2005: A major technology and architectural
review and refresh started in 2005. Based on Microsoft.NET
technology, the focus of the MSM refresh was to provide an
advanced, internationalised, cross platform solution that would
operate across the Web, via desktops and through mobile
2005: Marval was co-author of the syllabus for
the world's first MSc course in ITSM run by the University of
2006: Marval became the first ITSM software
vendor to be certified against ISO/IEC 20000.
2007: Marval's 100% web-based ITSM software
solution was launched.
2009: Authorised representation established in
2011: MSM is certified as ITIL process
compliant to Gold level by the Cabinet Office and Pink verified to
15 ITIL processes - the first ITSM software to achieve this.
2011: Marval implements its first Software as a
Service (SaaS) deployment.
2013: Marval is listed as a G-Cloud iii
supplier for its SaaS ITSM software solution.