About Us

Marval has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.

A Warm Welcome To Marval

IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services. 

No matter what the size and maturity of your organisation, Marval can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure.

Marval's ITSM solutions portfolio includes:

What's more, our products and services have no hidden costs. We deliver rapid development and in-budget solutions: on time, every time.

If you need an entry level product, looking to move from being a reactive service provider to implementing an integrated proactive service solution or require an advanced, fully integrated, enterprise level ITSM solution, then Marval is the company to talk to.

Our Mission

Since its inception in 1989 it has always been Marval's prime directive to deliver the most advanced, feature rich and process based integrated IT Service Management (ITSM) Software on the market, backed by high quality support and ITSM consultancy and educational services designed to improve quality of service, productivity, customer experience and reduce costs.

Our mission, always, is to ensure our customers receive true added value from their implementation of MSM, Marval's ITIL and ISO/IEC 20000 compatible, integrated IT service management software, support and services, so that their business will derive real, proven and ongoing operational and financial benefits.

Marval is a major practitioner, innovator, thought leader and contributor to Best Practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000.

Based in the heart of historical Northamptonshire, England our location is easily accessible, whether your journey is via road, rail or air.