Welcome to Marval
Operational Excellence the aim of every IT Service Professional
IT and Service professionals wanting to achieve operational excellence need look no further than Marval - a truly 'one-stop-shop', providing integrated ITSM software, consultancy and accredited ITIL® / ISO/IEC 20000 training, designed to improve service quality, productivity, customer experience and reduce costs.
Marval Service Management (MSM) ITIL 3 and ISO/IEC 20000 enabled software ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. What's more, our products and services have no hidden costs. We deliver rapid development and in-budget solutions: on time, every time.
If you are looking to move from being a reactive service provider to implementing an integrated proactive service solution then Marval is the company to talk to.
Marval is co-author of ITIL and ISO/IEC 20000 and currently the only ITSM software provider to be ISO/IEC 20000 accredited.
Help desk software
What can Marval's help desk software do for you?
MSM service desk software (help desk software) provides an extensive range of advanced, time-saving features. Our help desk software will ensure that you deliver a world class service, resolving and managing customer requests faster than ever before.
MSM service desk software is the ideal help desk software for desks of any size. Its high speed design creates a user-friendly experience for both technical and non-technical users.
By using MSM help desk software, you can manage so many tasks quickly and easily.
Here are some uses for MSM help desk software.
- Simple and easy call management with automatic screen filling
features
- MSM help desk allows you to have instant access to knowledge and known error/solutions
database
- MSM help desk allows you instant access to customer equipment and contracts
details
- MSM help desk features automatic filtering on best choice classification
codes
- Quickly checking for similar or matching requests
- Automatic selection of best support specialist or team
- User-configurable actions, classifications, workflows and
fields
- Automatic prioritisation, business impact and SLA setting
- MSM help desk features automatic email/SMS notifications to customers and staff throughout a request's lifecycle
- MSM help desk can be used to for powerful, easy to use, standard and user-definable reporting
- Creating related major incidents in seconds
- MSM help desk features real-time colour coded management dashboards
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