Marval

Marval's MSM software delivers the ultimate combination of ITSM process automation, continual service improvement functionality, flexibility and scalability. It provides everything needed for a totally integrated service management solution that can be used by your whole organisation.

What are the benefits?

• It is fast, flexible, easy to use & deploy
• It improves the quality of your IT support services
• It makes your staff more productive and your processes easier to manage, saving you time and money
• It provides you with instant access to knowledge

With many years' practical experience and knowledge from working with different types of organisation in the public and private sectors throughout the UK and globally, Marval is able to offer invaluable advice, guidance and assistance to match specific ITSM, ITIL and ISO/IEC 20000 consultancy needs.

What are the benefits?

• Improvements in efficiency, reliability and consistency of IT services
• Development of IT strategies that are accurately aligned with your business strategies
• ROI through accurate and timely provision of IT service that encompasses a best practice approach

Marval's ITSM educational services including; interactive and practical executive briefings, process workshops and accredited training courses are designed to encourage full participation from attendees. Ideas generated and concepts outlined are intended to be utilised wherever possible within your business or organisation.

What are the benefits?

• Improved resource utilisation
• Consistency in service delivery from all staff
• Staff buy-in to process and procedural changes and service improvements

Marval's approach as a single-source supplier of IT Service Management (ITSM) solutions, delivers more than just an ITIL® and ISO/IEC 20000 compatible, ITSM software tool. It also provides ITSM consultancy and educational services.

What are the benefits?

• Drive down costs, do more with less
• Standardise and optimise the way you deliver services
• Drive ICT efficiency and effectiveness
• Minimise risk
• Keep customers better informed and satisfied
• Improve control and accountability of your ICT infrastructure
• Improve the quality of your ICT support services